This article is for troubleshooting when you can't get your document to print at all. Note: If your printer is displaying an error message please contact the manufacturer of the printer for support of that specific error message. Run an online repairįollow the steps in Repair an Office application to run an online repair and then try to print the file.

If you have problems printing the test file and the original file, continue to the next step. For information about how to troubleshoot damaged Microsoft 365 files, go to one of the following articles:įor Excel: Repairing a corrupted Excel workbookįor Word: How to troubleshoot damaged documents in Wordįor PowerPoint: How to troubleshoot a damaged presentation in PowerPoint If you're able to print the test file, the original file may be damaged. Once you’ve made those changes, save the file, and then try to print. Also, if the original file has a table, clip art, or a drawing object, make sure the test file includes this as well. If you don’t have problems printing the test file, try changing the font so it’s the same as the original file. In the same Microsoft 365 app, open a new blank file. If you were able to print from WordPad, continue to the next step. You can try fixing the problem by following steps in Fix printer connection and printing problems in Windows. If you couldn’t print from WordPad, the printing problem is not specific to your Microsoft 365 app. Try the following options to help determine the problem: Test printing in other programs

Printer test document